Refunds & Cancellations Policy
Payment can be made online. In exceptional cases cash payment is available at venues.
There is no refund for merely changing your mind! We are here to get you results and these results cannot be achieved if you fail to attend the program! This is not negotiable.
All class require a 48 hour cancellation notice before the class to receive a refund. Missed sessions without the appropriate notice will be charged as if attended. What we also can NOT accept: "I couldn't find locations", or turned up on an other location - please check it out in Contact tab where to arrive and get familiar with address, class locations as well as travelling time.
FLOATING FITNESS gives plenty of time to use up lesson packages. 5 Class Pass - expires in 6 weeks; 10 Class Pass – expires in 12 weeks from first visit. With both lesson packages you are able to visit Pole Dance, Aerial Yoga, Aerial Hoop, Acro balance classes at both of our locations.
Medical Cancellations - Cancellation is permitted where a client or team is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the client or team was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.
Changes by FLOATING FITNESS - We reserve the right to make alterations to classes booked with us. This is very rare, but sometimes necessary due to circumstances beyond our control. If a change has to occur, we will offer an appropriate alternative. If however none of the alternatives are convenient, you can have a full refund.